The Division of Disability and Rehabilitative Services (DDRS) released the following notice regarding Information Technology System Changes Update (JIRA).
The Bureau of Developmental Disabilities Services (BDDS) would like offer providers and other stakeholders’ additional technical information as BDDS continues to move forward with modernizing its information technology (IT) systems to better reflect the needs of the individuals it supports and help streamline information for case managers and providers.
As previously communicated, throughout 2018, BDDS will be implementing various changes to its IT systems through a staged roll out process. On January 1, 2018, BDDS began utilizing the JIRA Help Desk Web Portal for all help desk ticketing for BDDS staff and case management companies.
Beginning March 12, 2018, BDDS providers will also be required to use the JIRA Help Desk Web Portal for all help desk ticketing. Issues received by field staff and central office will be re-routed though this new process.
A Help Desk Portal User guide is available to provide instructions on how to create a ticket, what happens when a ticket has been submitted, resolution of a ticket, how to provide additional information and view all past tickets. The Help Desk Portal User guide is available by clicking here. All providers are encouraged to review the user guide and begin utilizing the JIRA Help Desk Web Portal. BDDS staff will respond to provider inquiries through JIRA, and providers submitting inquiries directly to state staff may be redirected to submit a JIRA ticket for tracking purposes.
The DDRS is a program of the Indiana Family & Social Services Administration. If you have questions about DDRS programs and services, visit us online at www.DDRS.In.gov.