As part of the Bureau of Quality Improvement Services’ work to balance facilitating choice, control and community integration with ensuring the health and welfare of individuals receiving Bureau of Developmental Disabilities Services’ services, we use a variety of tools including an incident reporting and management system as well as a complaint system.
Investigations related to these processes are critical in helping providers to gather the factual information of Who, What, Where, When and How. Once this information has been gathered, providers can analyze the incident and identify the Why or the root causes in order to understand how to mitigate future incidents.
On Oct. 26, 2021, BQIS conducted a statewide training on Incident management: Investigations.
Participants learned about:
View the recording of the Investigations training.
Materials offered as resources during the training are now housed on the BQIS webpage under provider resources.
If you have questions, need additional resources or support, or have suggestions for additional training, please contact us at BQIS.Help@fssa.IN.gov.
We look forward to continuing to educate and inspire providers to empower individuals to live, love, learn, work, play and pursue their dreams!
The DDRS is a program of the Indiana Family & Social Services Administration. If you have questions about DDRS programs and services, visit us online at www.DDRS.In.gov.