INARF
​​Home | login | contact us
  • About Us
    • About Us
    • Board of Directors
    • Staff
    • Corporate Committees
    • Professional Interest Sections
    • Awards & Recognition
  • Membership
    • Member Login
    • Membership
    • Member Benefits & Inquiries
    • Organizational Member Directory
    • Associate Member Directory
    • Member Job Postings
  • Events
    • Upcoming Events
  • Professional Development
    • INARF 2023 Pre-Conference
    • INARF 2023 Annual Conference >
      • 2023 Schedule & Educational Sessions
      • Artisan Opportunities
      • Sponsor Opportunities
      • Exhibit Opportunities
      • Annual Awards
    • INARF Training Opportunities
    • INARF DSP Initiatives
    • INARF Leadership Academy
  • Technical Assistance
    • Technical Assistance
    • News & Information
    • Resources
  • Governmental Affairs
    • Governmental Affairs
    • INARF PAC
    • Bills Being Watched
    • Statehouse News
    • Take Action Now With VoterVoice!
  • About Us
    • About Us
    • Board of Directors
    • Staff
    • Corporate Committees
    • Professional Interest Sections
    • Awards & Recognition
  • Membership
    • Member Login
    • Membership
    • Member Benefits & Inquiries
    • Organizational Member Directory
    • Associate Member Directory
    • Member Job Postings
  • Events
    • Upcoming Events
  • Professional Development
    • INARF 2023 Pre-Conference
    • INARF 2023 Annual Conference >
      • 2023 Schedule & Educational Sessions
      • Artisan Opportunities
      • Sponsor Opportunities
      • Exhibit Opportunities
      • Annual Awards
    • INARF Training Opportunities
    • INARF DSP Initiatives
    • INARF Leadership Academy
  • Technical Assistance
    • Technical Assistance
    • News & Information
    • Resources
  • Governmental Affairs
    • Governmental Affairs
    • INARF PAC
    • Bills Being Watched
    • Statehouse News
    • Take Action Now With VoterVoice!

BDDS Server Replacement and Case Management Timelines

9/4/2018

 
The Division of Disability and Rehabilitative Services (DDRS) released the following notice regarding BDDS server replacement and case management timelines.
​

Due to server issues, Insite has experienced higher than normal system downtime and access issues for case managers. The Division of Disability and Rehabilitative Services, has a plan to replace the server in an effort to alleviate the access issues encountered by case managers. 

This will require system downtime for Bureau of Developmental Disabilities Services systems. Below is the tentative schedule of the production migration, the estimated amount of system outage and the systems affected: 

Affected systems: 
- All instances of Insite 
- BDDS Portal 
- DART 

Tentative schedule: 
Thursday, September 13, 2018 – Monday, September 17, 2018 – Affected systems above will be fully disabled 

 - Thursday, September 13,2018: End of Day – all Citrix applications will be disabled – no access to affected systems listed above; 
- Friday, September 14, 2018 – Sunday, September 16, 2018: Application and data migration of Insite; 
- Saturday, September 15, 2018 – Sunday, September 16, 2018: migration testing; 
- Monday, September 17, 2018: Final testing and system go-live. Time to be determined.  

DDRS anticipates a server replacement and data migration will be fully completed by September 17, 2018. To address timeline concerns expressed by case managers and case management companies, the following process allowances are being implemented: 

For case mangers: 
Case managers who encountered server issues in the submission of Budget Modification Requests in August, and until the server is replaced, may request consideration of the documented server issue as an exceptional reason for BDDS to consider if the server issue and access to Insite resulted in the BMR being submitted untimely (
Policy: 2017-03-B-001). BMRs impacted by the server functionality should still adhere to the same submission content and quality with the necessary documentation to support an adequate review by state staff. Any quality concerns with BMRs impacted by the server issues will be addressed as needed with CMCO leadership. 

For providers:
- Request for BMR's and all accompanying required information and communication is to be sent to case managers as soon as need is identified. 
- All required information for BMR submission must be submitted with the request as this is critical in order to submit the BMR as timely as possible. This typically includes requested units, timeframe, service, supporting information, etc. 

Again, these measures are temporary due to the Insite system issues. BMR expectations are still in place regarding time frames, however, providers and case managers should temporarily implement the requirements above to mitigate BMRs that may go past the 45 day deadline. 

The DDRS is a program of the Indiana Family & Social Services Administration. If you have questions about DDRS programs and services, visit us online at 
www.DDRS.In.gov

Comments are closed.

    RSS Feed

    Archives

    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    January 2011
    September 2009
    December 2007

© Indiana Association of Rehabilitation Facilities, Inc. (INARF)
    615 North Alabama Street, Suite 410, Indianapolis, IN 46204
    (t) 317-634-4957 / Contact us by email
ANCOR Proud Member Small