"Seeking Outstanding Connections? Link Inarf," the 2013 Annual Conference, began on Wednesday, March 13, with a brief welcome by INARF Board Chair Jill Dunn followed by a Keynote address by bestselling author and customer service guru Petra Marquart. The Annual Awards Luncheon gave attendees the opportunity to celebrate the outstanding contributions of members, community partners, and consumers in the industry.
Several thought provoking educational sessions filled the first day. Thought leader Dale DiLeo focused on "Employing Individuals with Dual Diagnosis." Krieg DeVault's Susan Ziel kept members informed about HHS Office of Civil Rights developments in "HIPAA/HITECH Updated: Audits, Investigations and Penalties...Oh My!" Socially inclined members connected with Wade Wingler and communications-oriented colleagues at the "Social Media Case Study and New Trends for 2013" session. From federal agencies to Facebook, there was something for everyone. As the evening sessions came to a close, attendees joined together for a lively Conference Reception.
On Thursday, sessions covering 14 different topics were available to choose from. This year's inaugural Meridian Health Services Conference Partnership hosted "Medical Home: Integrated Care for People We Serve" by Sherry Peters and "Integrating Primary Health Care and Menthal Health Care for Persons with Dual Diagnosis" by Dr. Ann Poindexter. Perennial conference favorite Karl Ahlrichs presented four sessions, including "The Power and Potency of Human Capital" and "Motivating Management to Build a High Performance Culture." The exhibit hall provided a lively display by 39 exhibitors of useful products and services for the human service industry ranging from pharmacies to software systems.
INARF thanks all attendees, speakers, sponsors, and exhibitors for helping make the conference such a success. Look for information soon to save the date for the 2014 INARF Annual Conference!