Providers needing assistance with CMHW claims issues should follow the steps outlined below:
2. Mr. Guth will either resolve the claim issue with the provider, or refer the provider to the DMHA database (Tobi) helpdesk.
3. The provider will need to submit a ticket to the Tobi helpdesk using the instructions found here.
4. When submitting the ticket, please include the ICN and any additional information from Mr. Guth.
5. The Tobi helpdesk support team will work with the provider, DMHA, DXC, and the Wraparound Facilitator if necessary to resolve the issue.
Questions regarding this may be sent to the provider specialist at Julie.Bandy@fssa.in.gov.
FSSA Division of Mental Health and Addiction
402 W. Washington St. W353,
P.O. Box 7083
Indianapolis, IN 46207-708