Dear Medicaid Provider Community:
Based upon satisfactory results from additional testing in the new system since December, we are ready to launch the new processing system for Indiana Medicaid, “CoreMMIS,” on February 13, 2017. CoreMMIS will replace Indiana Medicaid’s longtime processing system, IndianaAIM.
Here at Indiana Medicaid, our team has been working for many months in preparation for this upcoming implementation and we have full confidence that, along with our network of providers, our state Medicaid system will be ready to serve our 1.4 million members better through this enhanced technology. As with any system transition, we know there will be some hiccups in the early days, but we are prepared to help.
• Our communications and provider relations initiatives are in full swing. Information regarding the transition is being communicated regularly and posted to a dedicated web page at indianamedicaid.com. The website provides updated information on the timing of transitional activities including temporary suspension of certain transactions.
• From the above site, your authorized representatives and delegates can access the new Portal to register their required user accounts to use the system. I encourage you and your appropriate staff to register on the portal now. This will ensure you are prepared to continue using online functionality on February 13 and thereafter. If you previously registered on the portal, make sure that your login information is still active as passwords are required to be updated every 60 days.
• You can find a repository of the provider bulletins that have been issued related to the CoreMMIS transition at the link provided above.
As we approach February 13, and at any time after the implementation, we want to hear from you. If you are encountering any difficulty or hearing any concerns, please be sure to direct them to us. We have set up a special mailbox to receive questions and concerns before and after go-live that you can contact at firstname.lastname@example.org or contact the provider relations field consultant for your area. Please also feel free to share this letter with others in your workplace or network that are likely to be affected by the transition to CoreMMIS. We look forward to partnering with our provider community to make this a successful transition.
We hope this information is helpful. If you need additional information, please contact the INARF office.