The Bureau of Developmental Disabilities Services (BDDS) would like offer providers and other stakeholders’ additional technical information as BDDS continues to move forward with modernizing its information technology (IT) systems to better reflect the needs of the individuals it supports and help streamline information for case managers and providers.
Beginning March 12, 2018, BDDS providers will also be required to use the JIRA Help Desk Web Portal for all help desk ticketing. Issues received by field staff and central office will be re-routed though this new process.
A Help Desk Portal User guide is available to provide instructions on how to create a ticket, what happens when a ticket has been submitted, resolution of a ticket, how to provide additional information and view all past tickets. The Help Desk Portal User guide is available by clicking here. All providers are encouraged to review the user guide and begin utilizing the JIRA Help Desk Web Portal. BDDS staff will respond to provider inquiries through JIRA, and providers submitting inquiries directly to state staff may be redirected to submit a JIRA ticket for tracking purposes.
The DDRS is a program of the Indiana Family & Social Services Administration. If you have questions about DDRS programs and services, visit us online at www.DDRS.In.gov.